You can make complaints to us about the professional performance, professional behaviour, or health of a registered health practitioner.
This list outlines some of the most common types of complaint we receive.
Concerns about the professional performance of a practitioner, such as:
- dispensing errors
- compounding issues
- communication issues
- inadequate documentation
- infection control breaches
Concerns about the way a practitioner behaves, such as:
- a criminal conviction or a criminal finding for an offence
- breaching patient confidentiality
- inappropriate behaviour
- non compliance with restrictions on their practice
- providing unnecessary health services
We also deal with concerns that a practitioner has a health issue or impairment that might cause harm to a member of the public if it is not appropriately managed, such as psychiatric or psychological issues or a problem with alcohol or drugs.
Feedback about our work
The health professional councils aim to improve public safety and wellbeing through fair, efficient and consistent regulation of health practitioners in NSW. If you have any concerns about the way we do our work, you can make a complaint, provide feedback or make an inquiry about our policies, procedures or processes.
We are always looking for ways to improve the quality of our work and welcome your feedback.
People providing feedback have rights and responsibilities, including:
- providing feedback that is reasonable, lawful and appropriate
- to be treated with courtesy and respect
- to be provided with adequate information in a timely manner.