Practitioner

Our policies

Policies, guidelines, procedures, position statements and processes which guide the work of the Pharmacy Council.
List of fact sheets
We provide provide fact sheets to practitioners and complainants as part of the complaints management process and other relevant topics. The fact sheets developed so far are provided here for information. This page will be updated as work continues.
Register of pharmacies
The Pharmacy Council approves pharmacy premises in NSW and maintains a Register of Pharmacies and financial interest holders of NSW pharmacies.
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

How councils manage complaints

Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.

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