Complainant
Complaints and concerns
You can make a complaint about the health, performance or conduct of a registered health practitioner in NSW. We have different pathways for managing these different types of complaint.
Mandatory notifications
Health practitioners and their employers, as well as education providers, also have mandatory reporting (notifications) responsibilities under the National Law (NSW). Education providers, registered health practitioners and their employers must tell AHPRA if they have...
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

Conduct pathway

Conduct issues generally relate to behavioural acts or omissions and often go to the question of character. The conduct pathway allows the Council to manage complaints that may constitute unsatisfactory professional conduct or professional misconduct.

Performance pathway

The complaint is referred to our performance program when we agree with the Health Care Complaints Commission (HCCC) that disciplinary action is not warranted, but there may be performance issues to address. This constructive and non-disciplinary program is focused on...

Health pathway

Under our Health Program, we manage concerns about registered health practitioners and students whose health is impaired so they may not be able to provide safe care to their patients.

What do you need to know about our processes

This section provides information for practitioners about how we manage complaints through our heath, performance or conduct pathway, depending on the issue. It also describes possible outcomes of a complaint.

Before lodging a complaint with us

What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...
About Us
We work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. We work with the Health Care Complaints Commission to decide the best way a complaint should be managed. In its management of a complaint...

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