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Complainant

How councils manage complaints

Complainant
Practitioner
Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...

Before lodging a complaint with us

Complainant
What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...

How we work

Complainant
Practitioner
This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
Complainant
Practitioner
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
General inquiries
Complainant
Practitioner
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
Frequently asked questions FAQ
Complainant
Practitioner
This section includes some of the frequently asked questions about access to information.
Agency Information Guide Access to information
Complainant
Practitioner
Under the Government Information (Public Access) Act 2009 (GIPA Act), each NSW Government department and agency is required to publish an annual Agency Information Guide. The guide sets out the structure, functions and role of a council. It also explains how you can...

Who we are

Complainant
Practitioner
The Pharmacy Council of New South Wales is made up of four members, including practitioners of pharmacy and a legal member. Staff employed by the HPCA provide administrative, clinical and legal advice and services to support decision-making by the Council and its...

Legal Information

Complainant
Practitioner
Our legal information section is a guide to the legislative and regulatory environment in which decisions are made under the Health Practitioner Regulation National Law (NSW) .

Lodging a complaint

Complainant
Practitioner
You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email...

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