The Pharmacy Board of Australia and Medical Board of Australia have released a joint statement to remind pharmacists and medical practitioners of their respective responsibilities relating to compounded medicines which in turn will protect patients. A compounded...
Health professional councils work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. Councils work with the Health Care Complaints Commission to decide the best way a complaint should be managed...
We provide provide fact sheets to practitioners and complainants as part of the complaints management process and other relevant topics. The fact sheets developed so far are provided here for information. This page will be updated as work continues.
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.
Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...
What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...
This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
