We are working hard to improve the way we process pharmacy ownership applications. We are excited to share a number of changes that are coming in the next few months that will make our procedures more efficient, and will offer greater convenience to pharmacists and pharmacy owners.
This year the process for annual declaration of a financial interest in a pharmacy business is different. In May 2022, we will send notices to pharmacists and pharmacy owners prompting them to complete their annual declaration of financial interest and/or annual renewal of pharmacy premises registration. In that email we will provide instructions on how to complete the processes.
Below are some Frequently Asked Questions (FAQs) to help pharmacists and pharmacy owners with these changes.
Annual Declaration
What do I need to do to complete my annual declaration of financial interest this year?
There are just five simple steps you need to follow to complete your annual declaration:
- Follow the link in the notice email
- Log into your MyServiceNSW account.
- Verify the pre-populated information is complete and correct.
- Enter your payment details and click ‘Submit’ to complete the declaration.
- You will receive an email confirming your payment and receipt of your declaration.
What do I need to do before I complete my annual declaration of financial interest?
- Have your Ahpra registration number and email address registered with Ahpra handy.
- Make sure your MyServiceNSW email address and email registered with Ahpra are the same.
- If you do not have a MyServiceNSW account, create one using your email address registered with Ahpra.
Why do I need a MyServiceNSW account?
Matching your MyServiceNSW account email address with your email address registered with Ahpra will help us verify your identity when you complete your annual declaration of financial interest in a pharmacy business.
I do not know my Ahpra details. What should I do?
To confirm your Ahpra registration details, please contact Ahpra via an online enquiry or by phone on 1300 419 495.
How do I change my Ahpra email address?
You need to contact Ahpra to change your registered email address. You can contact them via an online enquiry or by phone on 1300 419 495. Please allow at least five business days for Ahpra to process the change and to update our records.
How do I create a MyServiceNSW account?
Go to the Service NSW website for instructions on how to create and manage your account https://account.service.nsw.gov.au/
Do I need a MyServiceNSW account for the annual renewal of my pharmacy premises registration?
No, you do not need a MyServiceNSW account for the annual renewal of your pharmacy registration. In May, an email will be sent to the email address of the pharmacy addressed to ‘the proprietor’ prompting renewal of your pharmacy’s registration.
I am based interstate but have a financial interest in a pharmacy in New South Wales. Do I need a MyServiceNSW account?
Yes, you will need a MyServiceNSW account to complete your annual declaration. If you do not have one, you will need to create an account using your email address registered with Ahpra.
When do I need to complete my annual declaration?
You must complete your annual declaration by 30 June 2022 to avoid late fees and further action.
What happens if I do not complete the declaration by 30 June?
If you do not submit your declaration by the due date, you may receive a complaint of unsatisfactory professional conduct and/or face penalties.
Have the fees changed this year?
No, the fees are the same as last year.
What should I do if there is a mismatch in the information shown in the declaration?
A mismatch occurs if the information you provide in your declaration does not match the information recorded in the Register of Pharmacies. In the event of a mismatch, please complete the declaration and add a comment regarding the discrepancy in the comments box provided. The Council team will contact you to resolve the issue.
Annual Renewal of Pharmacy Premises Registration
What do I need to do to complete my annual renewal of pharmacy premises registration?
There are just four simple steps you need to follow to complete your annual renewal:
- Follow the link in the notice email (we will send this in May)
- Log in using the billing number and your email address. The billing number is already filled in.
- Enter your payment details and click ‘Submit’ to renew.
- You will receive an email with a receipt confirming payment and the certificate of registration of pharmacy premises.
What is not changing?
You must complete your renewal by the due date (30 June) to avoid the late fees and further action.
Who can I contact for help?
If you are experiencing issues with your MyServiceNSW account
There are a range of help topics available on the Service NSW website. You can also contact Service NSW via their Contact Us page.
If you have a query about your annual renewal or annual declaration
If you have any questions or need assistance, please contact us by email (hpca-cms-pharmacy-applications@health.nsw.gov.au) or by phone (1300 197 177).
If you have a query about your Ahpra registration details
Please contact Ahpra via an online enquiry or 1300 419 495.
What about other pharmacy application forms and notices?
We are working hard to improve the way we process pharmacy ownership applications. We are moving all forms and notices online to offer greater convenience to pharmacists and pharmacy owners and make our procedures more efficient. We will share more information about these changes soon.